Privacy Policy

Last updated: December 27, 2024

At Auctelligent, we're committed to protecting your privacy with cutting-edge security measures. This policy explains how we safeguard your data in our AI-powered ecosystem.

Data Collection Usage No Refunds Contact

1. Information We Collect

1.1 Personal Information

  • Contact details (name, email, phone, company) you submit when you request demos, consultations or support.
  • Billing information (company name, billing address, VAT/Tax ID) when purchasing paid services.
  • Professional data (job role, industry, company size) collected via forms to tailor our AI solutions.

1.2 Usage & Device Data

  • IP address, browser type/version, operating system, device identifiers, and geolocation (city, country).
  • Pages visited, time stamps, click paths, scroll depth, errors encountered and traffic sources.

1.3 Cookies & Tracking Technologies

  • Essential cookies for site functionality.
  • Analytics cookies (Google Analytics, Hotjar) to measure performance and improve UX.
  • Marketing cookies for remarketing (Google Ads, LinkedIn Insight). You may disable non-essential cookies via your browser settings, but this may impact functionality.

2. How We Use Your Information

We use your data to:

  • Deliver and improve our AI automation, chatbot and voice-agent services.
  • Personalize and optimize your website experience (dynamic content, product recommendations).
  • Communicate updates, newsletters, promotional offers and service alerts.
  • Process payments, invoices and enforce our no-refund policy (see Section 8).
  • Conduct research, analytics and performance monitoring to enhance system reliability.
  • Comply with legal obligations and protect against fraud, misuse or unauthorized access.

3. Disclosure & Sharing

We never sell your personal data. We may share information with:

  • Trusted Service Providers: Hosting, payment processors, analytics and CRM platforms under strict confidentiality.
  • Legal Authorities: If required by law, regulation or to protect Auctelligent's legal rights.
  • Business Transfers: In the event of a merger, acquisition or asset sale, under a confidentiality agreement.

4. International Data Transfers

We use your data to:

  • Deliver and improve our AI automation, chatbot and voice-agent services.
  • Personalize and optimize your website experience (dynamic content, product recommendations).
  • Communicate updates, newsletters, promotional offers and service alerts.
  • Process payments, invoices and enforce our no-refund policy (see Section 8).
  • Conduct research, analytics and performance monitoring to enhance system reliability.
  • Comply with legal obligations and protect against fraud, misuse or unauthorized access.

5. Data Retention

We use your data to:

  • Deliver and improve our AI automation, chatbot and voice-agent services.
  • Personalize and optimize your website experience (dynamic content, product recommendations).
  • Communicate updates, newsletters, promotional offers and service alerts.
  • Process payments, invoices and enforce our no-refund policy (see Section 8).
  • Conduct research, analytics and performance monitoring to enhance system reliability.
  • Comply with legal obligations and protect against fraud, misuse or unauthorized access.

6. Security Measures

We use your data to:

  • Deliver and improve our AI automation, chatbot and voice-agent services.
  • Personalize and optimize your website experience (dynamic content, product recommendations).
  • Communicate updates, newsletters, promotional offers and service alerts.
  • Process payments, invoices and enforce our no-refund policy (see Section 8).
  • Conduct research, analytics and performance monitoring to enhance system reliability.
  • Comply with legal obligations and protect against fraud, misuse or unauthorized access.

7. Third-Party Links & APIs

We use your data to:

  • Deliver and improve our AI automation, chatbot and voice-agent services.
  • Personalize and optimize your website experience (dynamic content, product recommendations).
  • Communicate updates, newsletters, promotional offers and service alerts.
  • Process payments, invoices and enforce our no-refund policy (see Section 8).
  • Conduct research, analytics and performance monitoring to enhance system reliability.
  • Comply with legal obligations and protect against fraud, misuse or unauthorized access.

8. No-Refund Policy

⚠️ Due to the digital, non-tangible nature of our AI services and custom implementations, all sales are final. Once delivered or activated—whether it's chatbot scripts, automation workflows, voice-agent configurations or consulting hours—we do not offer refunds, credits, or exchanges. By purchasing our services, you acknowledge and accept this policy.

9. Your Rights & Choices

  • Access & Portability: You may request a copy of your Personal Information.
  • Rectification: You can correct or update inaccurate data.
  • Erasure: You may request deletion of Personal Information, subject to legal and contractual limitations.
  • Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails.

To exercise your rights, contact us at auctelligentagency@gmail.com. We will respond within 30 days.

10. Children's Privacy

We use your data to:

  • Deliver and improve our AI automation, chatbot and voice-agent services.
  • Personalize and optimize your website experience (dynamic content, product recommendations).
  • Communicate updates, newsletters, promotional offers and service alerts.
  • Process payments, invoices and enforce our no-refund policy (see Section 8).
  • Conduct research, analytics and performance monitoring to enhance system reliability.
  • Comply with legal obligations and protect against fraud, misuse or unauthorized access.

11. Changes to This Policy

We use your data to:

  • Deliver and improve our AI automation, chatbot and voice-agent services.
  • Personalize and optimize your website experience (dynamic content, product recommendations).
  • Communicate updates, newsletters, promotional offers and service alerts.
  • Process payments, invoices and enforce our no-refund policy (see Section 8).
  • Conduct research, analytics and performance monitoring to enhance system reliability.
  • Comply with legal obligations and protect against fraud, misuse or unauthorized access.